Intrum Justitia

Quality & Ethics

We at Intrum Justitia recognise that the future success of the Company depends on the quality of our service, which will have to be maintained at the highest possible level if we are to retain the support of our clients in an increasingly competitive market place.

We aim to provide the best services available, capable of meeting clients' agreed requirements. To achieve this objective, it is our policy to maintain a documented Quality System, which is planned and developed as an integral part of all management functions. The Quality System will continually comply with the standards of ISO 9001:2000, so meeting the criteria for being a registered firm of assessed capability.

Conformance to the documented procedures and systems is mandatory and will enable us to meet our objective.

In addition to strict adherence to these procedures, we shall continually develop and maintain the right attitude towards high quality achievement throughout the Company - only in this way shall we reach our Quality Policy of complete customer satisfaction.

All companies in Intrum Justitia Group comply with the strict ethical code. Inteum Justitia obligated to comply with the following rules:

We act in such a way so as to inspire and maintain confidence and respect in debt collection sector.
Legal regulations are strictly respected to ensure good relationship with the employer and local authorities.
Cases are conducted quickly, professionally, effectively and correctly.
During the debt collection procedure, contacts are kept with Clients on a current basis.
Client’s fund are deposited on separate accounts.
All information obtained by the debt collection company are treated as strictly confidential.
Debtor’s honesty should always be respected.