AI Trainer

WROCŁAW

Overview:

On this position you will be working with the fore front of new technologies, developing and designing virtual assistance using artificial intelligence to create better customer experience. You will be a part of a team, where all are working with the future designing robots to support company’s operation. The team (Center of Excellence) is operating globally with all our 24 markets and you will be a part of one of the most important strategies within the company, digitalization.

This is a unique opportunity to be working with the most modern technologies in the world and build up an experience that few people have!

Role description:

  • Complying with established best practices and methodology for building VA (virtual assistance) solution
  • Conducting internal training of chatbot solution,
  • Analysis of customers’ possible queries in English and other languages) and providing solution depending on detected problem
  • Creating training data
  • Maintaining, monitoring and continuously improving chatbot performance through close collaboration with local experts from client’s country, analyzing their requests and applying solutions Ensuring collection and quality of answers from dedicated representatives from business areas
  • Ensuring coherent methodology and build logic standardized across instances and business areas
  • Keeping track of solution updates/changes, and assessing impact on existing chatbots
  • Support IT pre-roll-out
  • Working in parallel with other external AI Trainers for knowledge transfer and education within AI and our virtual assistance.

Qualifications:

  • Analytical thinking skills
  • Very good communication skills (verbal and written English)
  • Strong attention to detail
  • Ability to have a top-down focus
  • Interest in/curiosity about AI technology and creating a great customer experience
  • Commitment to continuous learning
  • Ability to establish priorities and to plan
  • Bachelor's degree, preferably in IT or related field
  • Basic knowledge or experience within AI/VA will be an advantage but not mandatory
  • Collection knowledge would be a benefit to have but not mandatory

What we offer:

  • External AI trainer certification courses (Boost AI)
  • Flexible working hours
  • Possibility of remote work (6 days per month)
  • Private medical care (Lux Med)
  • Benefit program (including Multisport card)
  • Life insurance (Aviva, Bunda)
  • Competitive salary (addition for creative work)
  • Multinational environment with occasional business trips
  • Relax zone with available PlayStation
  • Kitchen full of coffee, tea and juices
  • Team building events

We are waiting for your application: igt.recruitment.pl@intrum.com

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