AI Trainer



On this position you will be working with the fore front of new technologies, developing and designing virtual assistance using artificial intelligence to create better customer experience. You will be a part of a team, where all are working with the future designing robots to support company’s operation. The team (Center of Excellence) is operating globally with all our 24 markets and you will be a part of one of the most important strategies within the company, digitalization.

This is a unique opportunity to be working with the most modern technologies in the world and build up an experience that few people have!

Role description:

  • Complying with established best practices and methodology for building VA (virtual assistance) solution
  • Conducting internal training of chatbot solution,
  • Analysis of customers’ possible queries in English and other languages) and providing solution depending on detected problem
  • Creating training data
  • Maintaining, monitoring and continuously improving chatbot performance through close collaboration with local experts from client’s country, analyzing their requests and applying solutions Ensuring collection and quality of answers from dedicated representatives from business areas
  • Ensuring coherent methodology and build logic standardized across instances and business areas
  • Keeping track of solution updates/changes, and assessing impact on existing chatbots
  • Support IT pre-roll-out
  • Working in parallel with other external AI Trainers for knowledge transfer and education within AI and our virtual assistance.


  • Analytical thinking skills
  • Very good communication skills (verbal and written English)
  • Strong attention to detail
  • Ability to have a top-down focus
  • Interest in/curiosity about AI technology and creating a great customer experience
  • Commitment to continuous learning
  • Ability to establish priorities and to plan
  • Bachelor's degree, preferably in IT or related field
  • Basic knowledge or experience within AI/VA will be an advantage but not mandatory
  • Collection knowledge would be a benefit to have but not mandatory

What we offer:

  • External AI trainer certification courses (Boost AI)
  • Flexible working hours
  • Possibility of remote work (6 days per month)
  • Private medical care (Lux Med)
  • Benefit program (including Multisport card)
  • Life insurance (Aviva, Bunda)
  • Competitive salary (addition for creative work)
  • Multinational environment with occasional business trips
  • Relax zone with available PlayStation
  • Kitchen full of coffee, tea and juices
  • Team building events

We are waiting for your application:

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